Student Health & Wellness FAQs

Students interested in making an appointment can walk into the Counseling Center's main office (located on the second floor of Scanlon Hall) and make an appointment in-person, call the Counseling Center's main number at 413-572-5790, or email us at counseling@westfield.ma.edu. 

All counseling sessions are strictly confidential and free for students. Information may not be released without the written permission of the student, unless there is an immediate safety concern. 

The Counseling Center supports students struggling with a wide range of concerns including stress, anxiety, depression, grief, relationship issues, family concerns, adjusting to college life, loneliness, identity struggles, and substance use. We encourage students to reach out if something is impacting your well-being; we're here to help.

• During office hours (9 a.m.–5 p.m., Monday–Friday), immediate crisis counseling is available for mental health emergencies. Contact the Counseling Center at 413-572-5790. 
• If you are experiencing a mental health emergency after hours, please contact your RA, RD, or University Police at 413-572-5262. 
• Students can also  and use your ������Ƶ email for free, anonymous peer support and a 24/7 clinical helpline. To find the helpline number in the app, tap the square icon in the top right corner. At the dropdown menu, tap “Clinical Helpline.”

This is a normal and common feeling for many people! You don't need to have clear goals or feel 100% certainty before your first session. The initial appointment will give you a chance to see how it feels to talk to someone and provide an opportunity to explore any questions/concerns you have. There's no requirement to participate in counseling if it doesn't feel like the right fit. Students also have the option at any point to request to work with another counselor. 

To attend ������Ƶ, you need to submit the following required health documents:

• Student Health Requirements
• Medicat Student Health Portal Instructions

Please log into your Medicat Student Health Patient Portal using your ������Ƶ single sign-on credentials to complete all required documents.

The deadline for submission of all student health records is July 1 for the fall semester or December 1 for students entering in the spring semester.

• Sick visits
• Health and wellness education
• Sexual health education (women & men)
• STI testing and treatment
• Contraception- prescriptions (routine and/or emergency)
• Prescriptions if indicated (sent to the pharmacy of choice)
• Available onsite (rapid) testing:
• COVID, influenza, strep, mono, urinalysis, POC glucose, and urine pregnancy
• Blood draws for labs (ordered by WSU or outside providers)
• Referrals/orders for diagnostics/imaging if indicated
• Over-the counter medications/supplies
• Free condoms available in the lobby

To schedule an appointment, call 413-572-5415. We are open Monday through Friday and offer walk-in hours from 8:30–10:00 a.m., as well as scheduled appointments. Same-day appointments are generally available for your convenience.

Appointments cannot be made via email. Health Services does not provide sick notes. Students are encouraged to work directly with their faculty to address any attendance concerns.

Hours of Operation

• Academic Year (Sept.–May): Monday–Friday, 8:30 a.m.–4:30 p.m.
• Walk-In Hours: 8:30–10:00 a.m.
• Lunch Closure: 1:00–2:00 p.m.
• Summer Hours: Monday–Friday, 8:00 a.m.–4:00 p.m.

Closed weekends, state and federal holidays, and during weather-related University closures. Medical appointments are not available during these times.

All full-time undergraduate students, residents and commuters, regardless of their health insurance status, can access Health Services.

• ������Ƶ Health Services does not bill insurance for services provided on site. 
• Any off-site services such as labs, imaging, or prescriptions will be billed directly to your insurance.
• You are responsible for any copays, deductibles, or balances not covered. 
• Health Services cannot determine coverage or predict costs; please contact your insurance company with questions.
• If you are covered under someone else’s insurance (parent or guardian), the policyholder may receive a statement (such as an Explanation of Benefits (EOB) or a Summary of Payments (SOP)) for services billed.

If you have a medical emergency call University Police by dialing 413-572-5262 or 911. Emergencies are transported to Baystate Noble Hospital by University Police or ambulance.

Local Urgent Care Facilities:

Baystate Convenient Care 
57 Union Street
Westfield, MA 01085
Phone: 413-831-7894

Priority Care
311 East Main Street 
Westfield, MA 01085
Phone: 413-516-2355

 (book appointment)

Baystate Noble Hospital
115 West Silver Street
Westfield, MA 01085
Phone: 413-571-0000

OrthoMA
Orthopedic Urgent Care
53 Southampton Road
Westfield, MA 01085
Phone: 413-83-ORTHO 
Monday–Friday, 4–8 p.m.
Saturday–Sunday, 8 a.m.–1 p.m.