{"id":662,"date":"2012-02-10T11:03:37","date_gmt":"2012-02-10T16:03:37","guid":{"rendered":"http:\/\/www.westfield.ma.edu\/plato\/?page_id=662"},"modified":"2026-04-13T12:30:51","modified_gmt":"2026-04-13T16:30:51","slug":"plato-help-desk-info","status":"publish","type":"page","link":"https:\/\/www.westfield.ma.edu\/plato\/student-resources\/plato-help-desk-info\/","title":{"rendered":"PLATO Help Desk"},"content":{"rendered":"<h1>Welcome to the PLATO Help Desk!<\/h1>\n<p><span style=\"font-size: medium;\">In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. <\/span><\/p>\n<p><span style=\"font-size: medium; color: #000000;\"><strong>A valid email address is required.<\/strong><\/span><\/p>\n<p><span style=\"font-size: medium;\"> <em>This web site is mobile friendly! You can use your iPhone, iPad, or Android phone or tablet to fill out tickets and view the knowledge base.<\/em><\/span><\/p>\n<p>To submit a PLATO Help Ticket visit the <a href=\"https:\/\/cit.westfield.ma.edu\/support\/\" target=\"_blank\" rel=\"noopener\">PLATO Help Desk<\/a><strong>.\u00a0<\/strong><\/p>\n<p>You can find the PLATO Help Desk by clicking on Plato Help &amp; Resources in the blue nav bar when you are logged into Plato. You can also find it on the PLATO Home page under the Log into Plato button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-7589\" src=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screen-Shot-2022-06-14-at-1.34.42-PM.png\" alt=\"Plato Help Desk\" width=\"157\" height=\"133\" srcset=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screen-Shot-2022-06-14-at-1.34.42-PM.png 442w, https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screen-Shot-2022-06-14-at-1.34.42-PM-300x255.png 300w, https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screen-Shot-2022-06-14-at-1.34.42-PM-150x128.png 150w\" sizes=\"auto, (max-width: 157px) 100vw, 157px\" \/><\/p>\n<p>For <strong>Frequently Asked Questions<\/strong>, visit <a href=\"http:\/\/cit.westfield.ma.edu\/support\/kb\/index.php\" target=\"_blank\" rel=\"noopener\">the PLATO Help Desk FAQ page.<\/a><\/p>\n<p>For <strong>Self Help Inside<\/strong> a course, click the Lumi Chat<strong>\u00a0<\/strong>icon in the lower right of any page in Plato\/Brightspace.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8401 size-full\" src=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/2025-05-14_12-14-44.jpg\" alt=\"Lumi Chat Button\" width=\"57\" height=\"49\" \/><\/p>\n<p>Lumi Chat allows you to quickly find text and video instructions to help without leaving the page in your course.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the PLATO Help Desk! In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8,"menu_order":4,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-662","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages\/662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/comments?post=662"}],"version-history":[{"count":33,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages\/662\/revisions"}],"predecessor-version":[{"id":8712,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages\/662\/revisions\/8712"}],"up":[{"embeddable":true,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages\/8"}],"wp:attachment":[{"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/media?parent=662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}